Utilization of E-Learning Facilities for Effective Service Delivery of Distance Education in Kwara State, Nigeria

Abstract

The study examined the influence of e-learning facilities for effective service delivery for distance education in Kwara State, Nigeria. The target population comprised all students and staff of distance education in the state. Proportional random sampling techniques was used to select the 300 respondents from the two institutions. Questionnaire was used to collect relevant information from the respondents on the utilization of e-learning facilities, while a checklist was designed to collect student’s results for three connective years (2018-2020). The questionnaire was validated by three experts from and reliability co-efficient of 0.73 was obtained through Pearson product -moment correlation statistics. The four research questions raised were answered using descriptive statistics of percentages, Mean and Standard Deviation while Pearson product moment correlation statistics was used to analyze the four hypotheses generated at 0.05 level of significance. The findings of this paper among others revealed that e-learning facilities were highly utilized by the staff and moderately utilized by the students of distance education in Kwara State. Irregular power supply and fluctuation of network service impact negatively on utilization of e-learning facilities. A significant relationship between e-learning facilities utilization and effective service delivery by the staff of distance education was revealed. However, there was no significant relationship between e-learning facilities utilization and academic performance of students in Distance Education programmes in Kwara State. It was recommended that electronic facilities should be made available at cheaper cost to both staff and students and that Government and institution should improve on the power supply to enhance the utilization of e-learning facilities for effective service delivery.